Terms of service
Terms of Service
By accessing or using the KANCHU website and placing an order for our frozen momos, you agree to the following terms and conditions. These terms govern your use of our website and all orders made through our online store.
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Order Processing: All orders will be processed within 2-3 working days. Delivery takes an additional 3-4 working days.
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Payment: Payment is required at the time of purchase. We accept various payment methods, including credit/debit cards.
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Shipping & Delivery: We deliver within the London area for a fee of £5 or offer free collection from our Bermondsey location.
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No Returns or Refunds: Due to the perishable nature of our products, we do not accept returns or offer refunds once the order is processed. If there are issues with your order, please contact us within 24 hours.
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Privacy & Security: We respect your privacy and handle your data securely. Your information will not be shared with third parties.
By using our website, you agree to these terms and conditions. For further enquiries, feel free to contact us.